Order Grievance Redressal

Grievance Redressal Mechanism aiming to provide the best experience to the customers.

Level 1: Order Support

You may reach our Order Support team through the following channels & expect a response within 48 hours. Enter details on https://en-in.support.motorola.com/app/repair_escalation OR WhatsApp us OR Chat with us.

A unique ticket number will be shared in real-time as a confirmation. You may use this number for any future correspondence with our support team.

Should your complaint, concern, or inquiry remain unresolved at Level 1, you may contact our Grievance Officer for further assistance.

Level 2: Grievance Officer

Should your inquiry regarding an order made on Motorola.in remain unresolved, feel free to write to our Grievance Officer, Mr. Santosh Kumar Mohanty at Grievancemoto@motorola.com (Please expect a response within 2 business days).

If the unsolved query is related to Product Service or Warranty, please contact our Technical Support Team at Motorola Support.